Frequently Asked Questions:

What is Q6 Accounting?

Q6 Accounting is an online accounting and bookkeeping solution for small businesses. It helps you to keep track of all happenings allied to your business. This software solution implements clear and direct accounting requirements; it is thus a very robust and quick Online Accounting Software. It is accessible online, everywhere with an Internet connection and at any moment.

Do I need any extra hardware or software installation?

As complete cloud-based accounting solution, Q6 Accounting eliminates the need for any additional hardware or software installation on your computer.

How do I backup my data on Q6 Accounting?

You can rest assured knowing that there’s no requirement for you to personally back up your data. Your data is backed up daily and stored securely on our dedicated server. Data is further stored in two different locations ensuring resilience against potential points of failure.

Can I export my data for record keeping?

You can download the reports for any accounts year in PDF file or Excel file, which you have set up on Q6. You can also export Inventory List.

Is accounting data safe on my PC?

Q6 Accounting is a highly versatile software accessible on both PCs and MacBooks, utilising your preferred web browser. It is a cloud-based online accounting software that operates entirely within a web browser, ensuring that no data is stored on your personal computers.

How private is my data?

We are committed to the highest standards of security. Our software uses advanced security features like password protected login, auto logout (after a fixed time) and firewall protected servers to keep all your financial data private and protected.

How secure and reliable are my reports?

Q6 Accounting is a secure, continuously backed-up, and 24/7 accessible accounting software, making it the ideal choice for entrepreneurs who frequently travel and maintain flexible schedules.

Q6 Accounting ensures complete peace of mind for our clients by offering robust data encryption, password protection, and backups through our dedicated servers.

We consistently apply security patches to keep our software up to date, and our system supports smooth and efficient navigation.

Are you able to limit User Access?

Yes, you have the option to set user access levels by selecting the User Role feature within the Company Settings. Permissions can be customised on a per-user basis.

How do I invite my accountant as a user on Q6 Accounting?

Under the Company Settings menu, the User Management option will allow you to invite users such as your accountant to your company.

To add your accountant or an additional user, click on New User and then fill in your accountant’s details on the screen.

Your accountant or additional user will only have access to the company that you were in when you added them. You can use the User Role option to control their access level.

How do I take on opening balances or adjust opening balances I have entered incorrectly?

When you create customers, suppliers, bank or credit card accounts and accounts, you can enter an opening balance and a date at which the balance applies.

Once you have processed any transactions related to your customers, suppliers, bank accounts, or general accounts, you cannot change the opening balance.

Should you need to change the opening balance, you will use the Adjust Opening Balances option.

For detailed information on taking on opening balances, refer to the Entering Opening Balances topic in the online help file.

How do I run a Year End on Q6 Accounting?

You don’t need to run a Year End on Q6 Accounting. At the end of the financial year, Q6 will change the financial year automatically and process in the next year.

You can view your new financial year data and previous financial year data through Reports option and adjusting the date range accordingly. All reporting within Q6 operates entirely on a date-driven basis. Your current financial year will be used to determine which year to print reports for and which year to display on your Dashboard graphs

Can I reverse transactions I have processed in error?

Yes, you can reverse transactions in various ways:

For Bank and Credit Card transactions and Journals, choose the option “Show Previous Transactions” and choose the date range. You are then able to edit and/or delete processed transactions.

You have the flexibility to modify Customer and Supplier Invoices, as long as they have not yet been associated/allocated with a receipt or payment.

If the invoice has already been printed or allocated, you will need to initiate a Customer Credit Note or Supplier Return process. If the invoice is allocated but not yet printed, you can make edits after un-allocating the associated receipt or payment. Please verify the document’s status to determine whether editing is possible.

Customer Receipts and Supplier Payments can be edited if they have not been printed or allocated. If you find yourself unable to edit the Receipt or Payment, you will need to reverse it by initiating a new Receipt or Payment process with a negative amount. Please check the status of the Receipt or Payment to determine whether editing is possible or not.

How do I change my banking details, telephone number and email address that appear on my customer and supplier documents?

Additional information can be included in your Company Settings, enabling you to print details on documents like invoices and statements.

Navigate to Company Information within the Company Settings and proceed to modify the information you wish to amend.

To incorporate your logo, simply choose Company Logo and proceed to upload the logo image.

For banking details, you can input them for each bank account within the Banking module.

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